Privacy Policy
Overview
Ego Publishing Ltd is committed to safeguarding the privacy of our website users. This privacy policy (‘the Policy’) explains how we will treat information about you and how we may use your personal data.
For the purposes of the Data Protection Act 1998, Ego Publishing Ltd (‘we’) is the ‘data controller’ (this is the company who is responsible for and controls the processing of your personal data).
1. Information we collect
It is our policy not to use information about you without your permission other than for purposes relating to those stated in Section 1 of our Terms & Conditions.
We will treat and use all personal information in compliance with the provisions of all relevant data protection laws.
We may use email addresses, postal addresses and telephone communication (details of which you provide us with) to respond to any communication you make to us.
We will obtain some personal data about you (for example your name, address and contact information) when you complete an online enquiry form on our website.
If you submit any cases to us we will also obtain information about your clients to enable us to complete our function.
We may process personal information (which may include contact details) which you provide to us or that we learn or receive from you in connection with your use of the services. We may process this personal information to enable us to administer the services and your business relationship with us, including (by way of example only), for the purpose of contacting you (whether by mail, telephone or email).
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information can help us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.
On occasion we may receive information about you from other sources, for example credit reference agencies, which we will add to the information which we already hold about you. This will assist in helping us to improve and personalise our service to you.
We may collect IP addresses for the purposes of system administration, to collect information and to audit the use of our site (an "IP address" is a set of numbers that is automatically assigned to your computer whenever you log into your Internet service provider or use your company's network).
Information held by Ego Publishing Ltd about you is available for inspection by you in accordance with the terms of the Data Protection Act 1998.
We may monitor and record communications with you for the purpose of training, compliance, quality assurance and prevention of fraud (for example communication by way of telephone conversations and emails).
2. Information we receive about other individuals
In the instance that you provide us with information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you may:
3. How we may use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
4. Marketing / opting out
Unless you have asked us not to do so, we may make contact with you by mail, telephone, SMS, text/picture/video message, fax, email or through social media about products, services, promotions, special offers, charitable causes which may be of interest to you.
If you would prefer not to receive any direct marketing communications from us, you can opt out at any time. More information is shown in the section 'Your rights' below.
We may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, SMS, text/picture/video message, fax, email or through social media about products, services, promotions, special offers, charitable causes which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. More information is shown in the section 'Your rights' below.
5. Credit checking
To enable us and other companies in our group (where applicable) to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search).
We may be required to disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people who may be living at the same address with whom you are financially linked.
Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
6. Disclosure of your personal data
On occasion we may disclose your personal data to:
7. Keeping your data secure
We will use technical and organisational measures to safeguard your personal data (as explained in our 'Information Security Policy', which is updated annually).
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure. Therefore, for this reason, we cannot guarantee the security or integrity of any personal data which is transferred from you, or to you, via the internet.
8. Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Learn more about them here: http://www.aboutcookies.org/default.aspx
Our site uses two types of cookies: ‘Session’ and ‘Persistent’.
Session cookies: A session cookie lasts only for the duration of your visit to the website. It will expire when you close your browser, or if you haven’t visited the site for certain period of time (called session idle timeout, in which case, the site will expire/invalidate the user session).
Persistent cookies: A persistent cookie will outlast user sessions. If a persistent cookie has its Max-Age set to 1 year, then, within the year, the initial value set in that cookie would be sent back to site every time the user visits the site. This could be used to record a vital piece of information such as how you initially came to the website. For this reason, persistent cookies are also called tracking cookies.
Cookies for measuring visitor
numbers
Google Analytics is software that we use to track numbers of
website visitors. It uses the following cookies.
Name |
Typical content |
Expires |
_utma |
randomly generated number |
2 years |
_utmb |
randomly generated number |
30 minutes |
_utmc |
randomly generated number |
when you close the browser |
_utmz |
randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search) |
6 months |
For further details on the cookies set by Google Analytics, please refer to the Google Code website.
9. Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you.
Should you wish to exercise this right the following will be required:-
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
Last updated January 2014