Terms
& Conditions
Although we are required to
provide
Terms and
Conditions,
our overriding concern is to make
sure that all of our customers are always treated
fairly.
Thank you for your order.
1. Contact Details
These terms of sale apply to all goods supplied by Ego Publishing
Ltd (The 'Supplier'), registered in England & Wales number:
7652569 and VAT registration
number:993858642. Trading from:
The Course Administration Centre, Reading. RG4 5ZZ. Telephone 0118
947 8806.
Email: info@egopublishing.com
2. Contract
The 'Buyer' means the person, firm or company
purchasing the goods.
Under the United Kingdom's Distance Selling Regulations, you have
the right to cancel the contract for the purchase of an item from
Ego Publishing Ltd within 7 working days, beginning with the day
after the day on which the item is delivered.
3. Description of the
Goods
The
description and price of the goods you order will be shown on the
Supplier's website(s) and/or any supporting sales/promotional
material at the time you place an order.
4. Ordering &
Payment
After placing an order, provided you have
supplied a valid email address, the Seller will acknowledge receipt
of the order, usually within 24 hours.
Payment for the goods and any delivery charge can be made by any
method shown on the Supplier's website at the time you place your
order.
5.
Delivery
The goods you order will be delivered to the
address you provide on the order form/PayPal form, when you place
your order.
Orders placed before 3:30 pm on a working day will usually be
processed the same day. (A working day is any day other than
weekends and bank or other public holidays). All
items are sent FIRST CLASS by either Royal Mail or
Courier.
6. Damaged Goods &
Shortfalls
Upon receipt of your order you may be asked to
sign for the goods received. If the package does not appear
to be in good condition then please refuse the
delivery. Failure to do so may affect any warranty claim
that you make thereafter.
We ask that you inform us within 3 days of delivery of any damages
or shortages.
Damaged goods claim and any notification of a shortfall in the
goods ordered will be processed by the Seller promptly and in any
event within 5 working days of notification.
7. Returns
On request, a Returns Authorised Form will be
sent via email together with a Returns Authorisation
Number. This will allow the Buyer to return the
goods. This form must be fully completed and returned with
the item(s).
No goods will be accepted at our warehouse without a Returns
Authorisation Form and a Returns Authorisation Number.
It is advisable that any item returned be sent by Recorded Delivery
for your own protection, as we cannot be held responsible for items
lost in transit.
Any item being returned must be re-packed to the same standard of
protection as when the Buyer received it.
If you fail to take delivery because you have cancelled your
contract under the Distance Selling Regulations, the Supplier shall
refund or credit you promptly and in any event within 30 days for
any sum that has been paid by you or debited from your
credit card for the goods. On exercising your right to
cancel you shall be required to return the goods to the
Supplier. Should you fail to return the goods, the Supplier
reserves the right to deduct any direct costs incurred by the
Supplier in retrieving the goods as a result of such
failure.
8. Privacy
The Supplier is aware that you the Buyer are
concerned as to what happens with personal information provided by
you. We respect your privacy and treat all information as
private and confidential, we will only use information
supplied by you for the purpose of internal accounts, delivery of
goods, for improving the quality of service provided and to inform
you of promotional deals offered from time to time. We do not
and will not sell or release information provided by you to any
third party, except when in connection with the fulfilment and
delivery of your order, or unless required by law.
9. Copyright
All contents on this website including text,
images, designs, graphics and logos is the property of the Supplier
and is protected by the United Kingdom and International copyright
laws. You may not use, copy and/or extract any part or parts
of this website for your own use without the express written
consent of the Supplier.
10.
Images
Product images are for
illustrative purposes only and may differ from the
actual physical produce.
11. Law &
Jurisdiction
These terms of sale and the supply of the goods
will be subject to English law and the English courts will
have jurisdiction in respect of any dispute arising from the
contract, save that consumers resident in Scotland shall have the
right to insist upon these terms being construed in accordance with
the laws of Scotland and to submit to the jurisdiction of
Scottish courts.
