Vital Information For All Small Business Owners 



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Terms & Conditions

Although we are required to provide Terms and Conditions, our overriding concern is to make sure that all of our customers are always treated fairly.  Thank you for your order.

1. Contact Details

These terms of sale apply to all goods supplied by Ego Publishing Ltd (The 'Supplier'), registered in England & Wales number: 7652569 and VAT registration
number:993858642. Trading from: The Course Administration Centre, Reading. RG4 5ZZ. Telephone 0118 947 8806.

2. Contract

The 'Buyer' means the person, firm or company purchasing the goods.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of an item from Ego Publishing Ltd within 7 working days, beginning with the day after the day on which the item is delivered.

3. Description of the Goods

The description and price of the goods you order will be shown on the Supplier's website(s) and/or any supporting sales/promotional material at the time you place an order.

4. Ordering & Payment

After placing an order, provided you have supplied a valid email address, the Seller will acknowledge receipt of the order, usually within 24 hours.

Payment for the goods and any delivery charge can be made by any method shown on the Supplier's website at the time you place your order.

5. Delivery

The goods you order will be delivered to the address you provide on the order form/PayPal form, when you place your order.

Orders placed before 3:30 pm on a working day will usually be processed the same day.  (A working day is any day other than weekends and bank or other public holidays).  All items are sent FIRST CLASS by either Royal Mail or Courier.

6. Damaged Goods & Shortfalls

Upon receipt of your order you may be asked to sign for the goods received.  If the package does not appear to be in good condition then please refuse the delivery.  Failure to do so may affect any warranty claim that you make thereafter.

We ask that you inform us within 3 days of delivery of any damages or shortages.

Damaged goods claim and any notification of a shortfall in the goods ordered will be processed by the Seller promptly and in any event within 5 working days of notification.

7. Returns

On request, a Returns Authorised Form will be sent via email together with a Returns Authorisation Number.  This will allow the Buyer to return the goods.  This form must be fully completed and returned with the item(s).

No goods will be accepted at our warehouse without a Returns Authorisation Form and a Returns Authorisation Number.

It is advisable that any item returned be sent by Recorded Delivery for your own protection, as we cannot be held responsible for items lost in transit.

Any item being returned must be re-packed to the same standard of protection as when the Buyer received it.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, the Supplier shall refund or credit you promptly and in any event within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  On exercising your right to cancel you shall be required to return the goods to the Supplier.  Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

8. Privacy

The Supplier is aware that you the Buyer are concerned as to what happens with personal information provided by you.  We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts, delivery of goods, for improving the quality of service provided and to inform you of promotional deals offered from time to time.  We do not and will not sell or release information provided by you to any third party, except when in connection with the fulfilment and delivery of your order, or unless required by law.

9. Copyright

All contents on this website including text, images, designs, graphics and logos is the property of the Supplier and is protected by the United Kingdom and International copyright laws.  You may not use, copy and/or extract any part or parts of this website for your own use without the express written consent of the Supplier.

10. Images

Product images are for illustrative purposes only and may differ from the actual physical produce.

11. Law & Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

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